- Who We Are
Nekaflow (“Nekaflow”, “we”, “our”, or “us”) is a service operated by Jasper Group Corporation Ltd, a company incorporated in Hong Kong.
We provide an AI-powered platform that delivers scientifically designed, fully licensed sound environments for commercial spaces including cafés, hotels, clinics, spas, gyms, retail stores, and offices.
We are committed to protecting your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU/EEA users and other relevant international regulations.
- Data Controller: Jasper Group Corporation Ltd, Hong Kong
- Email: info@nekaflow.com
- Website: www.nekaflow.com
- What Data We Collect
We may collect the following categories of personal and business data:
Identity & Contact Data
- Name, business name, and job title
- Email address and phone number
- Billing address and payment information (processed securely via our third-party payment processor)
Business & Platform Data
- Business type, industry, and number of locations
- Room and zone configurations within your account
- Sound objectives and scheduled playback settings
- Audio program selections and usage history
- Subscription plan and billing history
Technical Data
- IP address and approximate geographic location
- Device type, operating system, and browser
- Pages visited, session duration, and feature interactions
- Device connectivity status and platform performance logs
Communication Data
- Messages sent via contact forms, support tickets, or email
- Demo requests and onboarding communications
Cookie Data
- Preferences and usage behaviour
- How We Collect Your Data
We collect data through:
- Direct interactions: when you register an account, configure your dashboard, request a demo, or contact us
- Platform usage: when you use the Nekaflow app or web platform to manage sound environments
- Automated technologies: cookies and similar tools when you browse our website or use our platform
- Payment processing: billing and transaction data from our secure payment processor
- Third parties: business directories or referrals for B2B outreach, where legally permitted
- Why We Use Your Data
We process your data for the following purposes and on the following legal bases:
- Contract — to create and manage your Nekaflow account
- Contract — to deliver AI-generated sound environments and all platform features
- Contract — to process payments and manage your subscription
- Contract — to schedule and automate music playback across your locations
- Contract / Legitimate Interest — to provide customer support and onboarding assistance
- Legitimate Interest — to improve our AI sound engine and platform features
- Legitimate Interest — to send service updates, security notices, and billing communications
- Legitimate Interest — to analyse platform performance and usage patterns
- Legal Obligation — to comply with applicable laws and regulations
- Consent — to send marketing communications (you may withdraw consent at any time)
- AI & Sound Data Processing
Nekaflow uses proprietary AI systems to generate and personalise sound environments based on your business objectives.
- Your industry type, objectives, room configurations, and usage patterns inform how our AI personalises your sound environment
- Aggregated and anonymised usage data may be used to improve our AI models and audio programs
- We do not sell your personal data or business configuration data to any third party
- Sensitive business data is handled with strict confidentiality
- The Nekaflow music system streams audio to your business spaces — it does not collect or process personal data from your customers
Nekaflow provides fully licensed, royalty-free audio for commercial use. We do not use third-party music platforms such as Spotify, and our clients carry no copyright risk, ASCAP, BMI, SACEM, PRS, or PRO payment obligations.
- How We Share Your Data
We do not sell your personal data. We may share it with:
- Our secure payment processor for subscription billing and management
- Cloud hosting and infrastructure providers for platform operation
- Analytics platforms to understand and improve platform performance
- Customer support and CRM tools to manage your account and communications
- Professional advisors (lawyers, accountants) under confidentiality obligations
- Regulatory or legal authorities where required by applicable law
All third-party service providers are contractually required to protect your data and process it only as instructed by Nekaflow.
- International Data Transfers
Jasper Group Corporation Ltd is headquartered in Hong Kong. As Nekaflow serves clients globally, your data may be transferred to and processed in countries outside your country of residence, including outside the European Economic Area (EEA).
Where such transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the relevant data protection authorities, to ensure your data receives an equivalent level of protection.
- How Long We Keep Your Data
We retain your data only as long as necessary for the purposes for which it was collected:
- Active subscription: for the full duration of your account
- Billing and financial records: 5–7 years (legal obligation)
- Support communications: up to 2 years after resolution
- Marketing contacts: until you withdraw consent or unsubscribe
- Technical and cookie data: as specified in our Cookie Policy
When your account is deleted, your personal data is removed within 30 days, except where retention is required by law.
- Cookies & Tracking
Our website and platform use cookies and similar technologies. We use:
- Essential cookies — required for the platform to function (authentication, session management)
- Analytics cookies — to understand how users interact with our platform and website
- Preference cookies — to remember your settings and configurations
We do not use advertising or third-party tracking cookies without your explicit consent. You can manage cookie preferences via our cookie consent banner or your browser settings. For full details, see our Cookie Policy at www.nekaflow.com/cookie-policy.
- Your Rights
Depending on your location, you have the following rights regarding your personal data:
- Access — request a copy of the data we hold about you
- Rectification — request correction of inaccurate or incomplete data
- Erasure — request deletion of your data where there is no legitimate reason to retain it
- Restriction — request that we limit processing of your data in certain circumstances
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing based on legitimate interest or for direct marketing
- Withdraw consent — at any time, for any processing based on consent
To exercise any of these rights, contact us at info@nekaflow.com. We will respond within 30 days.
If you are located in the EU/EEA, you also have the right to lodge a complaint with your local supervisory authority.
- Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encrypted data transmission (TLS/HTTPS) and encryption at rest
- Access controls, role-based permissions, and authentication requirements
- Regular security assessments and continuous platform monitoring
- Data processing agreements with all third-party service providers
If you believe your account has been compromised, contact us immediately at info@nekaflow.com.
- Children’s Privacy
Nekaflow is a B2B platform designed exclusively for business use by adults. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has provided us with data, please contact us and we will delete it promptly.
- Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or an in-platform notification at least 14 days before the changes take effect. The updated version will be posted on this page with a revised date. Continued use of the platform after the effective date constitutes acceptance of the updated policy.
- How to Complain
If you have concerns about how we handle your data, we would appreciate the chance to address them directly before you escalate. Please contact us first at info@nekaflow.com.
If you are located in the EU/EEA and remain unsatisfied, you have the right to lodge a complaint with your local data protection supervisory authority.
- Contact
For any privacy-related questions, requests, or concerns:
Jasper Group Corporation Ltd
